Experience Management

We create personalized experiences for every customer, strengthening customer loyalty, increasing customer lifetime value (CLTV), and balancing frequency with engagement.

Automate journeys that grow lifetime value.

One identity, personalised at scale—frequency governed, fatigue reduced, churn down.

What you get:

  • Golden-record profiles (consents, devices, transactions)
  • Segments mixing RFV/CLV with behaviour & intent
  • 1:1 journeys (onboarding, repeat, cross-sell, win-back) across email, push, in-app, ads & retail
  • Decisioning that blends rules with ML (next-best-action/offer/channel)

How it works
Unify profiles → design journeys → automate & govern frequency → measure causally → roll out proven plays (D2×2$ loop).

Proof standard
Holdouts + DiD; dashboards show incremental revenue per flow, health by cohort, and operational savings—reported in D2×2$ terms.

Typical outputs
Journey maps & automations, messaging library, frequency/fatigue policy, integrations (Salesforce/Braze/HubSpot/Klaviyo), handover docs.

Best for
Retention, cross-sell, reactivation, and reducing manual ops while lifting CLV.

We turn signals into experiences—and experiences into revenue.

from Data
to CX
to Business results

Each service plugs into the same growth loop: we standardize events and identity, activate journeys and content in real time, and prove incremental lift.

01.
Data Foundations

Audit and unify sources, define event/identity taxonomy, and land decision-grade data in your warehouse with live BI for a clean baseline.

02.
CX Activation

Build audiences, orchestrate creative and automate 1:1 journeys across channels—balancing frequency and fatigue to move customers, not just metrics.

03.
Results & Optimization

Causal testing (A/B, DiD) ties actions to revenue, churn and CLV; wins feed back into the model for compounding performance.

Take your marketing solution to the next level

We offer a comprehensive range of services designed to elevate your brand's digital presence and drive tangible results.

What We Do

Elevating brands through Innovation and Expertise

Business Intelligence

Transform your data into smarter decisions with our real-time dashboards and predictive models; This helps you understand clients, foresee trends, reduce churn, and make quick, confident decisions.

Smart Content

The right message, at the right time. We design data-driven creative content that reaches the right audience and turns it into revenue; with the best format, increasing engagement, interaction, and generating measurable sales.

Testimonials

Hear from our happy clients

“A partner oriented toward innovation—that’s what has enabled them to deliver disruptive projects.”

Sergio Carranza
Head of Ecommerce & Digital Marketing.

“We can always negotiate transparently, and thanks to their tailored catalog proposal we’ve achieved budget efficiency.”

Jazmín Nassar
Marketing Procurement Manager, LATAM.

“A partner focused on problem-solving and results, with strong analytics and ecosystem data-integration capabilities.”

Norberto Guevara
IMC, Salty Snacks LATAM.

“Mescalina has a strong client-service focus—strategic and creative. Plus, a human, empathetic, honest, and responsible partner.”

Andreina Palacios
Digital & CX Global Director.

“They take on the business challenge as their own. They understand our objectives and support us in meeting them by providing the information we need to make decisions.”

Marco García
Director, Content & Event Cinema.

“An agile partner that adapts to new challenges regardless of the tools or technologies—always seeking a deep understanding of the brand and its audiences.”

Carlos Carreño
Director, Omnichannel Marketing.

Get your quote!

You can reach us anytime via

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Get in touch

We’ love to hear from you. Our friendly team is always here to chat.

Chat to us

Our friendly team is here to help.

Office

Come say hello at our office.